Haringey Council is reviewing its repairs and voids service amid concerns over high costs and comparatively low productivity. The review, which was discussed at a Cabinet meeting on 15 July 2025, aims to identify alternative delivery models to ensure better value for money and improved customer satisfaction.
The Cabinet was asked to approve an options appraisal on the Direct Labour Organisation (DLO) of Haringey's Repairs & Voids Service and consider alternative delivery model options.
The review was prompted by a report highlighting that the council's Direct Labour Organisation (DLO) for repairs and voids services faces challenges in terms of cost-effectiveness. The Review of the Direct Labour Organisation Repairs and Voids delivery model report indicated that the costs associated with the repairs service are high compared to industry standards, while productivity remains relatively low.
While the Cabinet meeting covered a range of topics, including waste management strategies, electric vehicle infrastructure, and cultural developments, the focus on the repairs service review underscores the council's commitment to addressing financial pressures and improving core services.
The council is expected to conduct an options appraisal to explore different delivery models for the repairs and voids service. This appraisal will likely involve engaging independent sector experts to provide impartial analysis and recommendations.
