Haringey Council is updating its Good Neighbourhood Management Policy, which applies to all Haringey Council tenants and leaseholders. The council aims to ensure tenants and leaseholders are aware of their responsibilities under their tenancy or lease conditions, both in relation to their property and neighbourhood.

The Climate, Community Safety & Environment Scrutiny Panel met on Monday 28 July 2025 to discuss the draft policy, which outlines the council's commitments to managing council housing and estates in cases that do not meet the threshold for Anti-Social Behaviour (ASB) intervention. The aim is to ensure tenants and leaseholders have quiet enjoyment of their homes and a safe, clean, and secure environment.

The policy focuses on maintaining good neighbour relationships, reducing tensions, identifying practical solutions, and ensuring support is in place. It also emphasises that tenants and leaseholders are responsible for living considerately and addressing concerns through proactive communication and good neighbourly conduct.

The Good Neighbourhood Management Policy addresses behaviours that are not ASB or considered a breach of tenancy but can still be impactful. It aims to provide residents with access to the appropriate advice and tools so that as neighbours, they can work together to resolve any differences. The policy outlines that the council will not investigate the following concerns as possible ASB:

  • A tenant or leaseholder going about their daily activities in or around their home – for example, children playing outside, loud footfall, moving of furniture, babies/children crying, television noise, occasional loud music, toilets being flushed and the use of household appliances (this is not an exhaustive list)
  • Noise occurring at different times due to different working patterns or oneoff parties
  • Concerns which do not breach the tenancy agreement, for example, people staring, smoking or cooking odours, or clashes due to lifestyle or cultural differences
  • Concerns which involve residents not being pleasant to each other, but are not serious enough to justify our involvement
  • Boundary disputes
  • Inconsiderate parking

The Good Neighbourhood Management Policy outlines possible solutions for resolving disputes, such as:

  • Providing advice and guidance, good neighbour agreements and signposting to education services/websites
  • Inviting parties to be part of creating a solution, which may be written into a voluntary agreement (e.g. residents in a block creating agreed guidelines for use of communal areas)
  • Referring parties to mediation
  • Referrals to safeguarding, health services or support
  • Exploring practical solutions such as carpeting, slow-release door hinges, soundproofing or anti-vibration mats.

The Good Neighbourhood Management Policy links to and should be read together with the following Haringey Council policies: