Camden Council is considering a motion to remove standard tariff sections from its Camden Remedies Policy and Procedure Complaints for serious cases, proposing a cross-party members' panel to oversee suitable recompense.
The motion, proposed by Councillor Steve Adams and Councillor Andrew Parkinson, was discussed at a Council meeting on Thursday, 25 September 2025, as detailed in the Motions 25 Sept 2025 document. It addresses concerns that the current policy's suggested payments for issues severely impacting residents' lives are inadequate and dismissive.
The motion specifically targets cases involving:
- Severe disruption to a child's education
- Severe and ongoing issues seriously impacting health, safety, or the ability to use the home (e.g., widespread mould, structural damage, or complete failure of essential services)
- Severe and ongoing risks threatening health or safety (e.g., widespread damp or prolonged fire safety failures)
The current tariff, as outlined in the Camden Remedies Policy & Procedure Complaints (service failure), Property Management, suggests payments ranging from £300 to £400 for issues severely disrupting a child's education, and from £500 to £1,000 for issues seriously impacting health, safety, or the ability to use the home, or for severe and ongoing risks that threaten health or safety. Councillors Adams and Parkinson argue that these amounts are insufficient to address the impact on residents' lives and wellbeing.
The motion calls for the removal of these items from the standard tariff section, ensuring that each case receives specific attention and appropriate recompense. The motion states that in serious cases, specific attention shall be given to the effect of a failing and the suitable recompense
by a cross-party members' panel. A cross-party members' panel would oversee this process, aiming to restore confidence in the policy.