Haringey Council is set to extend its contract with Total Mobile Limited for mobile workforce management technology for an additional 11 months at a cost of £202,028. The decision, scheduled to be approved by Councillor Sarah Williams, Cabinet Member for Housing and Planning (Deputy Leader), aims to ensure continuity of service while the council plans a full procurement for a new system.
Total Mobile provides Haringey Council with a system that manages the workflow of repairs for its housing stock, from appointment to completion, offering real-time information to assist in managing the work, operatives, and subcontractors. Haringey's Facility Management Service also uses Total Mobile Connect for their operations.
The extension, running from 23 November 2025 to 22 October 2026, will allow Digital Services the necessary time to conduct a thorough procurement, implementation, and transition process for a new mobile workforce system. According to the report to extend existing contract for provision of Mobile Workforce Management Technology prepared for the Cabinet Member Signing on Thursday, 27th November, 2025, this approach mitigates the risk of operational disruption associated with deploying a new system. Digital Services are currently planning a full procurement for a new Mobile Workforce system, with progress reported to the Housing IT Board.
Several alternative options were considered and rejected, including:
- Do Nothing: This was rejected because the current contract expires on 22 November 2025, which would leave the service without a mobile workforce management system.
- Develop our own mobile workforce management system: This was rejected because the Council's Digital Services lacks the capability to develop an application of this size and complexity.
- Procure a new housing repairs system: This was rejected due to the significant time and resources required to carry out a full procurement. The 11-month extension provides the necessary time for Digital Services to carry out a full procurement for a new Mobile Workforce system which they have initiated.
In addition to the contract extension, Councillor Williams is also being asked to approve £40,049 for development fees and project management costs related to Connect dashboards development and an upgrade to the Mobilise platform. The upgrade is deemed essential for the council to comply with regulatory and legislative requirements, including Awaab's Law and Housing Health and Safety Rating System (HHSRS) standards.
The report states that the current Service Connect Mobile platform is no longer supported by Total Mobile with new development and has moved into a maintenance-only phase. Awaab's Law, which comes into effect on 27 October 2025, sets strict statutory deadlines for social landlords to investigate and resolve hazards. The Mobilise platform offers capabilities such as a live audit trail of actions, investigations, and completed works, which is critical for demonstrating compliance and avoiding legal action. Failure to comply with Awaab's Law could result in legal action. Furthermore, Mobilise supports the full suite of 29 Housing Health and Safety Rating System forms, including Asbestos management, addressing a major limitation of the current platform.
The report argues that extending the existing contract is a commercially advantageous and cost-effective decision, as the current agreement is based on the G-Cloud 12 procurement framework, which has a lower pricing structure than the current G-Cloud 14 framework. The G-Cloud 12 framework has a lower pricing structure because suppliers have increased prices in G-Cloud 14. Extending the existing contract under the G-Cloud 12 terms allows Haringey Council to benefit from the commercially lower legacy pricing structure. The report also notes that staff are already trained and familiar with the Total Mobile system, minimising disruption and the need for additional training.
The agenda for the Cabinet Member Signing meeting also includes discussion of structural remediation works at Chettle Court, Cordell House, and Edgecot Grove, as detailed in the Chettle Cordell Edgecott - Cabinet Report.
