Redbridge's newly launched website has experienced a significant surge in user engagement, attracting 1.4 million visits in the three months following its September 2025 debut. This represents an increase from 1.2 million visits during the same period the previous year.
The enhanced online platform, which underwent 18 months of development, features a revamped content strategy and an AI-powered search function. This refreshed content approach
has contributed to a rise in customer satisfaction ratings, with scores measured by GovMatrix climbing from 27% to 34% year-on-year.
The council has also observed a notable increase in online self-service transactions. While calls to the customer contact centre saw a slight rise, this is attributed to increased website traffic and the introduction of new reporting tools.
Significant improvements have been noted in specific service areas. The housing section, in particular, has seen a 54% reduction in calls, a success credited to enhanced content and user-friendliness.
Accessibility has also been a focus, with the Beside Me
tool, offering customisable experiences and translation into over 100 languages, receiving high engagement and positive feedback.
Furthermore, the Love Clean Streets
app has facilitated over 11,000 resident reports of local issues since 2023, with users commending its responsiveness and the ability to track the resolution of their reports.
More information on the council's strategy and resources can be found in the Public reports pack 10th Feb 2026.
