Lewisham Council's Mayor and Cabinet has approved new information and communications technology (ICT) systems for the borough's housing services, aiming to enhance service delivery and ensure regulatory compliance. The decision was made at a meeting on Wednesday, February 25, 2026.

A street scene in Lewisham, featuring shops and buildings, with a banner visible on a lamppost.
A street scene in Lewisham

The approved measures include the procurement of two new ICT systems. One system will manage repairs and maintenance, supporting contractor oversight, field services, and lone worker safety. The second system will process housing needs and refugee services, aiding in applicant assessments, temporary accommodation management, housing registers, lettings, and complex case management. Both ICT procurements are set to progress via the G-Cloud 14 Framework.

Councillor Will Cooper, Cabinet Member for Better Homes, Neighbourhoods and Homelessness, highlighted the importance of these procurements in improving housing services, ensuring repairs and works are carried out efficiently, and maintaining regulatory compliance. He stated that these measures would provide the flexibility and durability needed to enhance the housing service and ensure residents have safe and secure homes.

However, the procurement process is not without its challenges. Risks identified include the potential failure to appoint a suitably qualified contractor or delays in procurement timeframes. To mitigate these, the council will leverage the G-Cloud 14 Framework, which offers a pool of approved contractors. Robust project management, contingency planning, a detailed implementation plan, and supplier transition support will also be employed.

Map showing areas of special local character, conservation areas, and listed buildings in Lewisham.
Map of Lewisham areas

Furthermore, the council has put measures in place to address risks related to non-compliance with procurement regulations and potential legal challenges from other suppliers. By utilising the CCS compliant framework and consulting with Legal Services, the council aims to ensure adherence to all governance and legal requirements. The full details of the decisions made at the meeting can be found in the Decisions 25th-Feb-2026 18.00 Mayor and Cabinet document.