Newham Pension Fund has unveiled its comprehensive communication plan for the 2026/27 financial year, designed to significantly enhance engagement with its members and employers. The strategy, reviewed by the Newham Pensions Board on Tuesday, March 24, 2026, aims to foster a deeper understanding of Local Government Pension Scheme (LGPS) benefits, provide robust support for employers, and streamline member services.

Two individuals engaged in a discussion during a meeting.
Two individuals engaged in a discussion during a meeting.

The plan, detailed in the Newham Pension Fund Communication Policy 2025-2028, prioritises clear, cost-effective, and accessible communication tailored to the diverse needs of its stakeholders. Key objectives include increasing member registration on the PensionPoint online portal and improving the completion rate of death grant nominations. While specific current rates were not detailed, the plan aims for an increase in both metrics.

To achieve these goals, the fund will continue to promote its pension websites and the Member Self Service portal, PensionPoint. Working in collaboration with the Local Pension Partnership Administration (LPPA), the fund will ensure that communications are relevant and delivered in a timely manner. Beyond newsletters and website promotion, the strategy includes leveraging annual benefit statements and training sessions as key communication activities. Specific metrics for success include an increase in PensionPoint registrations and a reduction in employer queries.

The plan outlines targeted communication activities for both members and employers throughout the year. For members, this includes newsletters, annual benefit statements, and retirement workshops. Employers will receive induction meetings, training sessions, and ongoing support to understand their roles and responsibilities within the LGPS. The fund is committed to assisting employers with their LGPS responsibilities through these various channels.

Bar chart showing the quarterly SLA performance of completed cases from January 2025 to December 2025, with a target of 95%. The performance consistently exceeded the target, with the quarterly SLA performance highlighted as 98.7%.
Bar chart showing the quarterly SLA performance of completed cases.

Success will be measured through metrics such as increased PensionPoint registrations, higher completion rates for death grant nominations, increased website views, and a reduction in outstanding queries from employers. The fund also plans to work with LPPA to identify further areas where communication effectiveness can be reported back to the board. The overall member satisfaction for the quarter was 74.2%.

Communication Plan 2026-2027 Newham Pension Fund Communication Policy 2025-2028