Marion James has been awarded the Freedom of the Borough by Sutton Council in recognition of her extensive service to the community.
The highest honour the council can bestow was unanimously approved by councillors at an extraordinary meeting held on Monday, July 13, 2026. The award celebrates James's decades of dedication, particularly her significant contributions to social care and her unwavering advocacy for vulnerable residents.
Councillor Sunita Gordon spoke of James's deep commitment to public service, noting her founding of the Sutton Carer Centre and her subsequent role as CEO of the North West Carer Centre. Before becoming a councillor, Marion James was the founding chief executive of the Sutton Carer Centre, and later became CEO of the North West Carer Centre. These roles were instrumental in helping families and carers receive the support they needed. As the founding chief executive of Sutton Carers Centre, she helped countless residents access employment, training and opportunities to improve their lives and laying the foundations for vital support which many Sutton families rely on today.
Gordon emphasized that James's election as a councillor in 2014 brought decades of experience, integrity, and a belief in dignity and opportunity for all residents.
During the meeting, councillors and invited speakers paid tribute to James's impactful career. Councillor Barry Lewis, Leader of the Council, highlighted her refusal to compromise when advocating for residents and her support for the borough's most vulnerable, including carers and young carers.
Councillor Rob Beck focused on James's crucial role in corporate parenting, the council's responsibility to safeguard and promote the welfare of looked-after children and care leavers. He noted her dedication as chair of Sutton's Corporate Parent Forum, ensuring care leavers were central to discussions. Marion James championed the well-being of Sutton's children, young people, adults, and families. She played a leading role in the Council's decision to make 'Care Experienced' a local protected characteristic in Sutton and advocated for the rights of care-experienced individuals, successfully championing for their access to local accommodation and the strategic use of Council housing stock. She also oversaw the development of three residential children's homes that continue to deliver effective services in the Borough.
Former Councillor and Leader of the Council, Ruth Dombey, described the demanding nature of leading adult and children's services, a role James undertook with commitment, compassion, and courage. Dombey also acknowledged James's behind-the-scenes work supporting council officers and voluntary sector partners, and her pivotal role in advocating for carers, which led to caring being recognised as a protected characteristic in the borough.
Simon Breeze, Chief Executive of Community Action Sutton, spoke on behalf of the charity sector, stating that James embodied the best of a public servant and worked tirelessly to support and advocate for charities in the borough.
Members of Parliament Bobby Dean and Luke Taylor also spoke in support of the award. Bobby Dean MP described James as having silk and steel,
possessing both conviction and care. He highlighted her private gestures of kindness, noting that if you had a life event, obviously obviously you had a baby, but if there was something else going in your life, she was the first to reach out, the first to send a card, the first to send flowers, the first to recognise whatever's going on in your life.
These gestures reveal her character as someone who really paid attention to you as a person
and did these things because she cared,
rather than for reward. Luke Taylor MP noted James's widespread respect and her unwavering fight for the most vulnerable.
Nick and Elena from Nicoll's accepted a certificate and flowers on behalf of Marion James. It is understood that Marion was unable to attend the ceremony due to health reasons, though the specific status of her health is not detailed. The official scroll is to be presented to her in due course, though the meeting information does not specify if this will be a public event. Her husband, Mike, also expressed gratitude for the recognition of her dedication to the London Borough of Sutton and its residents.
More information about the council meeting can be found in the Public reports pack.