Housing Solutions Service (HSS)
Westminster City Council has implemented a hybrid delivery model for its Housing Solutions Service following a surge in homelessness applications.
Westminster City Council implemented a hybrid delivery model for its Housing Solutions Service in April 2026, a decision made by its Cabinet in September 2025. This change was in response to a significant increase in homelessness applications, which more than doubled between 2021/22 and 2024/25.
The council's Public reports pack from September 2025 attributed the rise in applications, from 1,910 to 3,856, to a challenging housing market and cost-of-living pressures. The Housing Solutions Service provides advice and support to Westminster residents who are homeless or at risk of homelessness.
Key facts
- Westminster City Council implemented a hybrid delivery model for its Housing Solutions Service in April 2026. Source
- The decision to implement the hybrid model was made by Cabinet on 15 September 2025. Source
- Homelessness applications in Westminster rose from 1,910 in 2021/22 to 3,856 in 2024/25. Source
- The rise in applications was attributed to a challenging housing market and cost-of-living pressures. Source
- These figures were noted in a Public reports pack from 15 September 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.