building relationships with staff
Bexley Council is addressing low adult social care satisfaction, with building relationships with staff identified as a key factor in user feedback.
In June 2026, a report to Bexley's Adult Social Care & Health Overview and Scrutiny Committee highlighted that adult social care satisfaction levels in the borough are below national averages. User feedback, including complaints and surveys, identified the importance of consistent care and building relationships with staff, which involves establishing trust and rapport between care recipients and professionals, as a key theme.
The committee heard that while some progress has been made, overall satisfaction figures for Bexley clients remain lower than the England national average. Officers reported that the issues raised, including the significance of building relationships with staff, are not unfamiliar to the council.
Key facts
- A report in June 2026 stated Bexley's adult social care satisfaction is below national averages. Source
- User feedback highlighted the importance of building relationships with staff in Bexley. Source
- Bexley officers reported that issues raised, including staff relationships, are not unfamiliar. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.