Corporate Complaints and Compliments Report 2024/25
Merton Council last discussed its Corporate Complaints and Compliments Report 2024/25, detailing a 13% rise in complaints, in September 2025.
Merton Council's Corporate Complaints and Compliments Report 2024/25, detailing the number and nature of complaints and compliments received, was last discussed in September 2025. The report, presented to the Standards and General Purposes Committee in September 2025, noted a 13% increase in corporate complaints for the 2024/25 period.
The Corporate Complaints and Compliments Report 2024/25 highlighted key concerns including delays in issuing blue badges, homelessness and housing needs, and refuse collections. The report revealed Merton Council received 1,062 formal stage one corporate complaints during that period, an increase from 940 the previous year.
Key facts
- Merton Council's Corporate Complaints and Compliments Report 2024/25 was presented to the Standards and General Purposes Committee in September 2025. Source
- The Corporate Complaints and Compliments Report 2024/25 noted a 13% increase in corporate complaints for the 2024/25 period. Source
- Merton Council received 1,062 formal stage one corporate complaints in 2024/25, up from 940 the previous year, according to the report. Source
- Key concerns in 2024/25 included blue badge delays, homelessness and housing needs, and refuse collections, as highlighted by the report. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.