Law or policy

Housing Ombudsman's timescales

1 story · 1 council

The established timeframes set by the Housing Ombudsman for resolving housing complaints.

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  1. Croydon Council Housing Directorate Significantly Reduces Complaint Backlog and Improves Maladministration Rates Croydon Council's Housing Directorate has made significant strides in reducing its backlog of housing complaints and improving maladministration rates, according to a report... Croydon 16 July 2026