Patient Experience
Councils are focusing on improving healthcare accessibility, facilities, and patient feedback mechanisms to enhance patient experience.
Hammersmith and Fulham Council's Health and Adult Social Care Policy and Accountability Committee heard in January 2026 that Charing Cross Hospital plans accessibility improvements following a review by Action on Disability, addressing issues such as signage, waiting times, and physical barriers. Separately, Moorfields Eye Hospital updated Islington councillors in April 2026 on estate improvements, including a new Centre for Eye Health in Camden planned for summer 2027.
Bromley Council's Information Briefings meeting in September 2026 was scheduled to review the Annual Compliments and Complaints Report for 2025/26, focusing on patient feedback. In November 2025, Hounslow Council announced it is establishing a Citizens' Panel to give residents a voice in designing local health services and enhance patient experiences.
Barnet Council's Adults and Health Overview and Scrutiny Sub-Committee reviewed Quality Accounts from healthcare providers in June 2026, which include patient experience. Similarly, Croydon Health Services NHS Trust presented its Quality Account for 2024-25 to the Scrutiny Health & Social Care Sub-Committee in July 2025, detailing performance in patient safety, clinical effectiveness, and patient experience.
Key facts
- Moorfields Eye Hospital updated Islington councillors in April 2026 on plans for a new Centre for Eye Health in Camden, scheduled to open in summer 2027. Source
- Charing Cross Hospital plans to implement accessibility improvements following a review by Action on Disability, reported to Hammersmith and Fulham Council in January 2026. Source
- Hounslow Council is establishing a Citizens' Panel to amplify residents' voices in health service design, announced in November 2025. Source
- Croydon Health Services NHS Trust presented its Quality Account for 2024-25 in July 2025, covering patient experience. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.