Backlogs
Kensington and Chelsea Council is working to clear service backlogs in key areas following a November 2025 cyber attack.
Kensington and Chelsea Council is currently addressing service backlogs in areas including revenue and benefits, complaints, and planning, which persist following a cyber attack in November 2025. Councillors were updated in July 2026 that the council aims to address these backlogs by December 2026, with recovery from the attack on track for systems to be restored by the end of summer 2026.
The cyber attack, which caused a build-up of unprocessed work, occurred in November 2025 and incurred direct costs of £1.162 million for the initial response and recovery phase, a report to the Leadership Team said in July 2026. The Leadership Team was informed in July 2026 that 94% of the council's systems had been restored.
Key facts
- Kensington and Chelsea Council aims to address service backlogs by December 2026. Source
- Service backlogs persist in revenue and benefits, complaints, and planning. Source
- 94% of Kensington and Chelsea Council's systems were restored by July 2026. Source
- The backlogs followed a cyber attack in November 2025. Source
- The cyber attack incurred direct costs of £1.162 million. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.