Annual housing complaints report
Harrow Council is addressing a significant rise in housing complaints, particularly concerning repairs and property condition, as detailed in its latest annual report.
Harrow Council's Annual Housing Complaints Report for 2025-26, presented to the Governance, Audit, Risk Management and Standards Committee in July 2026, detailed an 89% rise in Stage 1 complaints and a 221% rise in Stage 2 complaints. The report identified repairs, property condition, damp and mould, and heating issues as primary drivers. This increase is attributed to improved access to the complaints process and significant service pressures.
Annual Housing Complaints Reports, such as Harrow's, provide an overview of complaints received regarding councils' landlord services. These reports detail housing-related complaints and their outcomes over a year, often submitted to the Housing Ombudsman Service. They help councils identify key areas of concern and service pressures, informing ongoing discussions about housing provision.
Key facts
- Harrow Council's Annual Housing Complaints Report for 2025-26 showed an 89% rise in Stage 1 complaints. Source
- Harrow Council's Annual Housing Complaints Report for 2025-26 showed a 221% rise in Stage 2 complaints. Source
- The report identified repairs, property condition, damp and mould, and heating issues as primary drivers for the increase. Source
- The increase in complaint volumes is attributed to improved access to the complaints process and significant service pressures. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.