Ombudsman cases
Complaints or disputes that have been escalated to an ombudsman for investigation. Cases handled by an ombudsman, an independent official appointed to investigate complaints against public bodies or organizations.
Latest stories
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Lewisham Council Faces Low Resident Satisfaction with Housing Complaint Handling Lewisham residents are experiencing low satisfaction with the council's handling of housing complaints, with only 37% of tenants reporting satisfaction with the process. This...
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Lambeth Council faces 50% surge in complaints, impacting response times Lambeth Council is facing a significant challenge with a nearly 50% surge in complaints and enquiries, impacting its response times across several key areas. The Audit and Risk...