Housing Ombudsman determinations
Lambeth Council is addressing its high rate of Housing Ombudsman maladministration determinations, particularly concerning repairs and damp.
Lambeth Council's high rate of Housing Ombudsman maladministration determinations, which are decisions made by the Housing Ombudsman in resolving disputes, was discussed at a General Purposes Committee meeting in July 2026. The council recorded a 92% maladministration rate in 2024/25, the highest in London, according to a report.
This high rate stems from issues related to the management of damp, mould, leaks, property damage, and repairs. Between October 2025 and March 2026, Lambeth received 108 Housing Ombudsman cases, with 19 resulting in severe maladministration.
Key facts
- Lambeth Council had a 92% Housing Ombudsman maladministration rate in 2024/25. Source
- This rate was discussed at a General Purposes Committee meeting on July 23, 2026. Source
- Between October 2025 and March 2026, Lambeth received 108 Housing Ombudsman cases. Source
- 19 of these cases resulted in severe maladministration. Source
- Primary causes cited were damp, mould, leaks, property damage, and repairs. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.