Issue

Service recovery

1 story · 1 council

The process of resolving customer complaints and restoring their satisfaction after a service failure.

Latest stories

  1. Lambeth Council faces 50% surge in complaints, impacting response times Lambeth Council is facing a significant challenge with a nearly 50% surge in complaints and enquiries, impacting its response times across several key areas. The Audit and Risk... Lambeth 25 July 2026