Housing Management Complaints Policy
Wandsworth Council is addressing a 130% surge in housing complaints, discussing its annual report and the factors behind the increase.
Wandsworth Council's Cabinet discussed the Housing Management Annual Complaints Report in July 2026, which revealed a 130% increase in housing complaints during 2025-26. A total of 759 complaints were handled at stages one and two, a significant rise from 329 in 2024-25. This surge was attributed to factors including greater resident awareness of their rights and more accessible complaints processes.
The council's Housing Management Complaints Policy guides how it manages these complaints. The increase in complaints was also linked to an increased national focus on housing standards and the Housing Ombudsman Complaints Handling Code. No further meetings are currently scheduled to discuss the policy or the recent complaint figures.
Key facts
- Wandsworth Council's Cabinet discussed the Housing Management Annual Complaints Report on July 29, 2026. Source
- Housing complaints in Wandsworth increased by 130% in 2025-26 compared to the previous year. Source
- 759 housing complaints were handled at stages one and two in Wandsworth during 2025-26. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.