Annual Complaints Report for 2025/26
Newham Council's Cabinet reviewed the 2025/26 complaints report, noting a reduction in overall complaints but a decline in response timeliness.
Newham Council's Cabinet reviewed the Annual Complaints Report for 2025/26 in September 2026. The report showed a 6% reduction in overall complaints, but performance in responding within target timescales declined to 69%. It also highlighted a 365% increase in Council Tax complaints following an overhaul of billing and debt collection.
The report to Newham Council's Cabinet also noted a 29% rise in Stage 2 corporate complaints and a doubling of Stage 1 Statutory Social Care complaints in Adult services. Conversely, Waste complaints reduced by 9% and Housing Repairs complaints by 13% during the 2025/26 period.
Key facts
- Newham Council's Cabinet reviewed the Annual Complaints Report for 2025/26 in September 2026. Source
- Overall complaints to Newham Council reduced by 6% in 2025/26. Source
- Newham Council's timeliness in responding to complaints declined to 69%. Source
- Council Tax complaints increased by 365% in 2025/26. Source
- Stage 2 corporate complaints rose by 29% in 2025/26. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.