Issue

service delivery

5 stories · discussed at 4 council meetings · 7 councils

Councils are addressing IT infrastructure and cyber security challenges impacting service delivery, alongside reviews of specific service provisions.

Lewisham Council is addressing significant IT infrastructure and data collection challenges, which have impacted its Corporate Strategy and led to residents repeating information across council interactions, as highlighted in March 2026. Hammersmith and Fulham Council also faces a high cyber attack risk, with its IT systems compromised in November 2025, leading to disconnection from finance, payroll, and HR systems until January 2026, according to a March 2026 report.

Newham Council's Cabinet paused plans for fortnightly residual waste collections in February 2026, pending impact assessments on public health and operational feasibility. Islington Council's Executive agreed a new approach for its public lighting service in January 2026, establishing a unified Term Maintenance Contract to commence in July 2028. Bromley Council is trialling new technology in Adult Social Care to improve service delivery, as reported in October 2025.

Discussions on service delivery are scheduled for upcoming meetings, including Newham's SACRE on September 30, 2026, Brent's Audit and Standards Advisory Committee on September 23, 2026, and Bromley's Environment and Community Services Policy Development and Scrutiny Committee on September 2, 2026. Service delivery refers to the provision and execution of services by an organisation to its customers or citizens.

Key facts

  1. Lewisham Council is addressing significant IT infrastructure and data collection challenges impacting service delivery (March 2026). Source
  2. Hammersmith and Fulham Council's IT systems were compromised in a cyber incident in November 2025, disconnecting finance, payroll, and HR systems until January 2026. Source
  3. Newham Council's Cabinet paused plans for fortnightly residual waste collections in February 2026. Source
  4. Islington Council's Executive agreed a new approach for its public lighting service in January 2026, with a new contract starting July 2028. Source
  5. Bromley Council is trialling new technology in Adult Social Care to improve service delivery (October 2025). Source
About this summary

This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.

Latest stories

  1. Lewisham council faces IT infrastructure and data collection challenges Lewisham Council is grappling with significant challenges in its IT infrastructure and data collection capabilities, which have impacted the delivery of its Corporate Strategy... Lewisham 22 March 2026
  2. Cyber attack risk high for H&F Council Hammersmith and Fulham Council faces a high risk of cyber attacks, according to a report presented to the Audit Committee. The council's IT systems were compromised in a cyber... Hammersmith and Fulham 17 March 2026
  3. Newham Council Pauses Fortnightly Waste Collection Plan Amidst Public Health Concerns Newham Council's Cabinet has agreed to pause plans for fortnightly residual waste collections, following concerns raised about the potential impact on public health and service... Newham 20 February 2026
  4. Future of public lighting service agreed Islington Council's Executive has agreed a new approach for the future of its public lighting service, aiming to ensure the successful completion of the current Private Finance... Islington 25 January 2026
  5. Bromley Council to Trial New Technology in Adult Social Care to Improve Service Delivery Bromley Council is trialling new technology in its Adult Social Care Service, including Intelligent Lilli and Magic Notes, as part of a broader effort to improve service... Bromley 13 October 2025