Law or policy

Corporate Complaints Report

1 story · discussed at 1 council meeting · 2 councils

The annual report on corporate complaints for the period 1 April 2025 to 31 March 2026. A report detailing formal complaints received by a council, presented to a governance committee.

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  1. Merton Council Sees 39% Surge in Complaints, Cites AI as Contributing Factor Merton Council has experienced a significant 39% surge in formal complaints during the 2025/26 financial year, logging 1,450 compared to 1,062 in the previous year. Of these,... Merton 5 September 2026