Law or policy

Complaint Handling Codes

1 story · 1 council

A code of conduct and procedure for handling complaints against elected members, as required by the Localism Act. A set of rules and guidelines implemented by ombudsman services to standardize the handling of complaints by local authorities and social care providers. New codes introduced by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) that came into effect on 1 April 2024.

Latest stories

  1. Hillingdon Council Sees Rise in Upheld Ombudsman Complaints After New Codes Implementation Hillingdon Council is experiencing an increase in upheld complaints to the Local Government and Social Care Ombudsman, a trend that has emerged following the implementation of... Hillingdon 20 February 2026