Head of Housing Strategy, Quality Assurance
Redbridge Council is currently reviewing anti-social behaviour case handling times and new housing landlord policies.
On September 14, 2026, Redbridge Council's Overview and Scrutiny Committee discussed concerns regarding anti-social behaviour (ASB) case handling times. Ben Tomlinson, Head of Housing Strategy, Quality Assurance, explained that complex cases average 300 days to resolve due to welfare considerations, significantly exceeding the 32-day nominal target. He authored the report presented to the committee.
The committee also reviewed the council's housing engagement strategy on September 14, 2026. This included the adoption of four key housing landlord policies, such as an Anti-Social Behaviour policy, which aim to formalise and strengthen housing management and tenant engagement. Councillor Saima Ahmed, Cabinet Member for Housing and Planning, introduced these policies.
The Head of Housing Strategy, Quality Assurance is a role at Redbridge Council responsible for overseeing the authority's approach to housing management, tenant engagement, and compliance with regulatory obligations. This includes developing strategies and ensuring quality assurance in housing services.
Key facts
- Complex anti-social behaviour cases average 300 days to resolve in Redbridge Council housing. Source
- The nominal target for resolving anti-social behaviour cases is 32 days. Source
- Ben Tomlinson, Head of Housing Strategy, Quality Assurance, authored a report on ASB case handling. Source
- Redbridge Council adopted four key housing landlord policies on September 14, 2026. Source
- These policies include Anti-Social Behaviour and Engagement Strategy. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.