Draft Annual Complaints Report for 2025/26
A report detailing a council's performance in handling complaints and casework for the 2025/26 period.
Latest stories
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AI to help Lewisham council with resident complaints Lewisham Council is set to leverage Artificial Intelligence (AI) to enhance its handling of resident complaints and inquiries, aiming to improve efficiency and resident...
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Lewisham Council's Complaint Handling Criticised for Misclassification and Delays Lewisham Council's handling of complaints has been criticised, with a significant number of service requests being misclassified as formal complaints, inflating official figures...