Housing management
Councils are currently reviewing housing management policies and addressing performance challenges, including a surge in complaints and efforts to improve tenant engagement.
Redbridge Council's Overview and Scrutiny Committee reviewed the authority's housing engagement strategy in September 2026, noting the adoption of four key landlord policies aimed at strengthening housing management and tenant engagement, as stated by Councillor Saima Ahmed. These policies cover anti-social behaviour, domestic abuse, engagement, and asset management.
Meanwhile, Lambeth Council is addressing a nearly 50% surge in complaints and enquiries, which impacted response times in 2025/26, as reported to the Audit and Risk Committee in July 2026. Croydon's Housing Assurance Board also focused on improving repairs, managing voids, and enhancing customer satisfaction in April 2026.
No upcoming meetings are currently scheduled to discuss housing management, which involves the administration and oversight of residential properties and tenancies. Kensington and Chelsea's Housing & Communities Select Committee reviewed annual performance in June 2026.
Key facts
- Redbridge Council's Overview and Scrutiny Committee reviewed the authority's housing engagement strategy in September 2026. Source
- Redbridge Council adopted four key landlord policies in September 2026, including Anti-Social Behaviour and Domestic Abuse. Source
- Lambeth Council's complaints and enquiries increased by nearly 50% between 2024/25 and 2025/26. Source
- Lambeth Council's total cases handled escalated from 18,260 in 2024/25 to 27,563 in 2025/26. Source
- Lambeth Council's Stage 1 complaint performance fell from 79% to 69% in 2025/26. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.