Family Services Annual Report on User Experience, Insight and Statutory Feedback for 2025-26
Barnet Council is addressing a rise in formal complaints about its Family Services, focusing on communication and timeliness.
In October 2026, Barnet Council's Family Services began implementing measures to improve communication and timeliness. This follows a review by the Children and Education Overview and Scrutiny Sub-Committee of the annual report for 2025-26, which detailed a rise in formal complaints received by the service.
The report, which covers user experience, insight, and statutory feedback for Family Services, recorded 67 formal complaints for 2025-26, an increase from 50 in the previous year. It noted that while 64% of complaints were not upheld, the consistency of service experience was a significant challenge.
Key facts
- Barnet Council's Family Services is implementing measures to address a rise in formal complaints. Source
- The Children and Education Overview and Scrutiny Sub-Committee reviewed a report detailing 67 formal complaints for 2025-26. Source
- The 67 formal complaints in 2025-26 represent an increase from 50 in the previous year. Source
- The report indicated that 64% of complaints were not upheld, and 9% were fully upheld. Source
- A significant challenge identified was the consistency of service experience. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 9 October 2026. Spotted a mistake? Email community@opencouncil.network.