2024/25 Tenant Satisfaction Measures (TSM) Survey
Hammersmith & Fulham Council's 2024/25 Tenant Satisfaction Measures Survey shows improved tenant satisfaction, driven by repairs and communication.
In November 2025, a report to Hammersmith & Fulham Council's Housing and Homelessness Policy and Accountability Committee stated that the 2024/25 Tenant Satisfaction Measures Survey showed broad improvement in tenant satisfaction. Gains were noted across most perception measures, including overall satisfaction, responsiveness to tenant views, and fair treatment.
The report identified repairs, communication, and addressing anti-social behaviour as key drivers of this positive trend. Richard Shwe, Director of Housing, presented the update, highlighting improved performance through continuous efforts.
Key facts
- In November 2025, a report stated that the 2024/25 Tenant Satisfaction Measures Survey showed broad improvement in tenant satisfaction in Hammersmith & Fulham. Source
- Repairs, communication, and addressing anti-social behaviour were identified as key drivers of improved tenant satisfaction. Source
- Richard Shwe, Director of Housing, presented the update on the survey results to the Housing and Homelessness Policy and Accountability Committee. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.