Digital Services
Councils are investing in and overhauling digital services, while addressing concerns about accessibility for all residents.
Lambeth Council is overhauling its digital services, including the IEG4 customer platform, following a review by its Overview and Scrutiny Committee in October 2026. The committee endorsed recommendations and approved a two-year contract for the IEG4 platform, valued at £1,013,704. Separately, Haringey Council approved a £5.4 million deal with Microsoft in March 2026 for digital services continuity, while Enfield Council's Cabinet approved a £6.6 million plan in March 2026 to enhance digital services for the 2026/2027 financial year.
Councils are also addressing the impact of increased digital services on residents. In July 2026, Bexley Council's Finance & Corporate Services Overview and Scrutiny Committee discussed reviewing its communication strategy, following concerns about ensuring digital services do not reduce support for elderly or less digitally included residents. Enfield's approved plan, which aims to improve resident access and enable more efficient operations, is scheduled to begin work in May 2026 and conclude by March 2027.
Key facts
- Lambeth Council approved a two-year contract for the IEG4 digital customer platform, valued at £1,013,704, in October 2026. Source
- Bexley Council's Finance & Corporate Services Overview and Scrutiny Committee discussed reviewing its communication strategy in July 2026. Source
- Haringey Council approved a £5.4 million three-year deal with Microsoft for digital services continuity in March 2026. Source
- Enfield Council's Cabinet approved a £6.6 million plan to enhance digital services for the 2026/2027 financial year in March 2026. Source
- Enfield's digital services plan is scheduled to begin work in May 2026 and conclude by March 2027. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 3 October 2026. Spotted a mistake? Email community@opencouncil.network.