Lambeth Council digital service resident experience improvement
Lambeth Council's Overview and Scrutiny Committee approved recommendations to improve digital service resident experience, focusing on the IEG4 platform.
Lambeth Council's Overview and Scrutiny Committee approved recommendations on 1 October 2026 to enhance the resident experience with digital services, including specific improvements for the IEG4 platform. The committee discussed the renewal of the IEG4 digital customer platform and decided not to refer the renewal decision back to the Cabinet Member.
The IEG4 platform renewal involves a two-year contract with an estimated total value of £1,013,704, which includes non-cashable benefits. This initiative by Lambeth Council aims to enhance how residents interact with its digital services.
Key facts
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This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 3 October 2026. Spotted a mistake? Email community@opencouncil.network.