Annual Complaints Report 2024-25
Newham Council is reviewing its complaints handling performance for the 2024-25 fiscal year, with plans for a new case management system.
The Audit and Governance Committee discussed Newham Council's Annual Complaints Report 2024-25 in November 2025, which detailed the council's performance in handling complaints. The committee was scheduled to note the council's performance for the 2024-25 fiscal year.
Planned improvements for the 2025-26 fiscal year include delivering a new case management system to further improve performance, according to the report. The Annual Complaints Report 2024-25 also included appendices for a letter from the Local Government and Social Care Ombudsman and a self-assessment.
Key facts
- Newham Council's Audit and Governance Committee discussed the report on 5 November 2025. Source
- The Annual Complaints Report 2024-25 covers the council's performance in handling complaints during the 2024-25 fiscal year. Source
- Planned improvements for the 2025-26 fiscal year include delivering a new case management system. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.