Quarterly Internal Audit Update
Newham Council's Audit and Governance Committee reviewed the council's complaints handling performance in November 2025, with plans for improvements.
Newham Council's Audit and Governance Committee discussed the council's performance in handling complaints in November 2025, focusing on improvement actions for the 2025-26 fiscal year. The committee was scheduled to note the performance for the 2024-25 fiscal year, as detailed in the Annual Complaints Report 2024-25.
The Annual Complaints Report 2024-25 included a letter from the Local Government and Social Care Ombudsman and a self-assessment. Planned improvements for the 2025-26 fiscal year include delivering a new case management system to further improve performance, a report to the committee said.
Key facts
- Newham Council's Audit and Governance Committee discussed the Annual Complaints Report 2024-25 in November 2025. Source
- The Annual Complaints Report 2024-25 included a letter from the Local Government and Social Care Ombudsman. Source
- Planned improvements for 2025-26 include delivering a new case management system. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.