Newham Council case management system
Newham Council is planning to deliver a new case management system to improve complaints handling performance.
Newham Council's Audit and Governance Committee discussed the Annual Complaints Report 2024-25 in November 2025, noting the council's performance in handling complaints. As part of planned improvements for the 2025-26 fiscal year, the council intends to deliver a new case management system.
This new system is being implemented by Newham Council specifically to further improve its performance in handling complaints. The committee's discussion in November 2025 highlighted the ongoing focus on enhancing the council's complaint resolution processes.
Key facts
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