Family Services complaints
Barnet Council is currently addressing a rise in formal complaints against its Family Services department, focusing on improving communication and timeliness.
Barnet Council's Family Services is implementing measures to address an increase in formal complaints, with a focus on improving communication and timeliness. A report reviewed by the Children and Education Overview and Scrutiny Sub-Committee in October 2026 detailed 67 formal complaints received during the 2025-26 period.
This figure represents a rise from 50 complaints in the previous year, according to the report. While 64% of complaints were not upheld and only 9% fully upheld, a significant challenge identified was the consistency of service experience.
Key facts
- Barnet Council's Family Services received 67 formal complaints during the 2025-26 period. Source
- This was an increase from 50 complaints in the previous year. Source
- 64% of formal complaints were not upheld, and 9% were fully upheld. Source
- The Children and Education Overview and Scrutiny Sub-Committee reviewed a report in October 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 9 October 2026. Spotted a mistake? Email community@opencouncil.network.