Repairs Diagnostic Centre (RDC)
Ealing Council's housing repairs service performance, impacted by the new Repairs Diagnostic Centre's implementation, is currently under scrutiny.
Ealing Council's Housing and Environment Scrutiny Panel reviewed the housing repairs service performance in October 2026. While overall performance improved over the past year, the panel noted under-performance in August 2026. This dip was attributed to contractor resource pressures, vacancies, and service transition activity related to the implementation of the new Repairs Diagnostic Centre.
The panel discussed strategies to enhance resident satisfaction, improve service delivery, and address repairs response times and resident communication. The council is working through how to recover from recent performance pressures and ensure the new centre, which aims to improve diagnosis and resident experience, effectively supports the housing repairs service.
Key facts
- Ealing Council's Housing and Environment Scrutiny Panel reviewed repairs service performance in October 2026. Source 1 Source 2
- The housing repairs service showed under-performance in August 2026. Source 1 Source 2
- This under-performance was partly due to service transition activity related to the new Repairs Diagnostic Centre. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 16 October 2026. Spotted a mistake? Email community@opencouncil.network.