Axis
Ealing Council's Housing and Environment Scrutiny Panel is reviewing the performance of the housing repairs service, including contractor resource pressures, following under-performance in August 2026.
Ealing Council's Housing and Environment Scrutiny Panel is currently reviewing the performance of the housing repairs service, which includes work by Axis, a contractor for voids, disrepairs, and pest control. In October 2026, the panel heard that despite overall improvements over the past year, there was a noticeable under-performance in August 2026, leading to increased scrutiny over delays and performance issues.
This dip in performance was attributed to contractor resource pressures, vacancies, and service transition activity related to the implementation of the new Repairs Diagnostic Centre (RDC). The RDC launched in August 2026, and the panel visited it in October 2026 to receive an update on its performance and discuss strategies to improve repairs response times and resident communication.
Key facts
- Ealing Council's Housing and Environment Scrutiny Panel heard about under-performance in the housing repairs service in August 2026. Source 1 Source 2
- The under-performance was attributed to contractor resource pressures and service transition activity. Source
- The new Repairs Diagnostic Centre (RDC) launched in August 2026. Source
- The Housing and Environment Scrutiny Panel visited the RDC in October 2026. Source
- The panel discussed strategies to improve repairs response times and resident communication. Source 1 Source 2
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 16 October 2026. Spotted a mistake? Email community@opencouncil.network.