Key Performance Indicators (KPIs)
Councils are reviewing how services perform against key indicators, with City of London's new repairs service exceeding targets.
The City of London's new in-house repairs service, launched in September 2026, is exceeding expectations against its key performance indicators, according to Dan Sanders, Director of Property and Estate Management. The Barbican Estate Office aims to clear its backlog of works by the end of 2026. Separately, Haringey's Housing, Planning and Development Scrutiny Panel discussed key performance indicators in October 2026.
Key performance indicators are measurable values used by councils to assess how effectively services or organisations are achieving objectives. Councils use these metrics to evaluate various operations, such as the performance of repairs services or broader strategic goals, as discussed by scrutiny panels.
Key facts
- The City of London's new in-house repairs service launched on 1 September 2026. Source
- The City of London's in-house repairs service is exceeding expectations against key performance indicators. Source
- The Barbican Estate Office aims to eliminate its backlog of works in progress by the end of 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 2 November 2026. Spotted a mistake? Email community@opencouncil.network.