Repairs Diagnostic Centre
Ealing Council's Housing and Environment Scrutiny Panel is reviewing the performance of the Repairs Diagnostic Centre and discussing strategies for improvement.
Ealing Council's Housing and Environment Scrutiny Panel reviewed the Repairs Diagnostic Centre (RDC) in October 2026, receiving an update on its performance. The RDC, launched in August 2026, aims to improve housing repairs diagnosis, communication, and resident experience. The panel discussed strategies to enhance repairs response times and resident communication.
While overall repairs performance has improved over the past year, the panel heard there was some under-performance in August 2026. This review forms part of Ealing Council's wider efforts to enhance its housing services and improve repairs performance, as it works towards achieving a C1 rating from the Regulator of Social Housing.
Key facts
- Ealing Council's Housing and Environment Scrutiny Panel reviewed the Repairs Diagnostic Centre's performance in October 2026. Source
- The panel heard there was some under-performance in August 2026. Source
- The Repairs Diagnostic Centre launched in August 2026. Source
- Ealing Council is working towards achieving a C1 rating from the Regulator of Social Housing. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 16 October 2026. Spotted a mistake? Email community@opencouncil.network.