Officer responses
Ealing Council councillors are currently discussing concerns about delayed officer responses to resident queries.
At Ealing Council, councillors are currently discussing concerns regarding delayed officer responses to resident queries. Councillor Ajay Roy highlighted these issues at a Strategy and Change Scrutiny Panel meeting in October 2026, noting instances where residents' emails forwarded by councillors to officers faced significant delays in receiving replies.
The discussion also addresses the need for more accessible communication channels, particularly for residents struggling with technology, as raised by Councillor Roy. This ongoing conversation at Ealing Council aims to improve the effectiveness and reach of official council communications with the public.
Key facts
- Councillor Ajay Roy raised concerns about delayed officer responses at Ealing Council. Source
- The concerns were discussed at a Strategy and Change Scrutiny Panel meeting in October 2026. Source
- Issues included significant delays in replies to resident emails forwarded to officers. Source
- The need for more accessible communication channels was also highlighted. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 21 October 2026. Spotted a mistake? Email community@opencouncil.network.