accessible communication channels
Ealing Council is currently addressing concerns about the accessibility of its communication channels and officer response times.
Ealing Council is currently addressing concerns about the accessibility of its communication channels for residents. In October 2026, Councillor Ajay Roy highlighted issues at a Strategy and Change Scrutiny Panel meeting, stating that residents struggling with technology require more accessible communication methods from the council.
Councillor Roy also raised concerns about delayed officer responses to resident queries. He detailed instances where councillors forward resident issues to officers, but then face significant delays in receiving replies, impacting the council's overall communication effectiveness.
Key facts
- Councillor Ajay Roy raised concerns about Ealing Council's communication accessibility in October 2026. Source
- Concerns included delayed officer responses and the need for accessible channels for residents struggling with technology. Source
- These issues were highlighted at a Strategy and Change Scrutiny Panel meeting on October 20, 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 21 October 2026. Spotted a mistake? Email community@opencouncil.network.