resident queries
Ealing Council is addressing concerns about delayed officer responses and accessibility for resident queries.
Councillor Ajay Roy raised concerns in October 2026 at an Ealing Council Strategy and Change Scrutiny Panel meeting regarding communication with residents. He highlighted issues with officers' delayed responses to queries forwarded by councillors and the need for more accessible communication channels, particularly for those with technology difficulties.
The concerns detailed instances where residents email councillors with issues, who then forward these to officers, only to face significant delays in receiving replies. No further discussions or decisions on these specific concerns are currently scheduled in the provided material.
Key facts
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This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 21 October 2026. Spotted a mistake? Email community@opencouncil.network.