GovMetric Casetracker
Islington Council is addressing delays in handling housing complaints, a process supported by the GovMetric Casetracker system.
Islington Council's Homes and Communities Scrutiny Committee reviewed the Annual Housing Complaints Performance and Service Improvement Report for 2024/25 in November 2025, as the council addresses delays in handling housing complaints, a process for which it uses the GovMetric Casetracker system.
The council's maladministration rate for 2024/25 was 75%, an improvement from the previous year's 82%, and below the national average of 80% for similar landlords, according to a report to the Homes and Communities Scrutiny Committee in November 2025. The report highlighted challenges in the council's previous approach to complaints prior to 2023.
Key facts
- Islington Council's housing complaints maladministration rate was 75% for 2024/25. Source
- This rate improved from 82% the previous year, and is below the national average of 80%. Source
- The Homes and Communities Scrutiny Committee reviewed the 2024/25 complaints report in November 2025. Source
- Challenges in the council's previous approach to complaints existed prior to 2023. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.