Corporate Complaints Policy
Enfield Council's Cabinet approved an updated Corporate Complaints Policy, shortening investigation times from April 2026.
Enfield Council's Cabinet approved an updated Corporate Complaints Policy in March 2026, which became effective in April 2026. The policy shortens the investigation timeframe for Stage 2 complaints from 30 to 20 working days, aiming for consistent, fair, and effective handling of complaints, according to a report in March 2026.
This revised policy aligns with the Local Government and Social Care Ombudsman's updated Complaints Handling Code and incorporates feedback from the Housing Ombudsman. While Enfield has updated its approach, Ealing Council published its own policy in April 2025, and West Oxfordshire Council also has a policy governing the handling of complaints.
Key facts
- Enfield Council's Cabinet approved an updated Corporate Complaints Policy in March 2026. Source
- The updated policy shortens Stage 2 complaint investigation to 20 working days from April 2026. Source
- The policy aligns with the Local Government and Social Care Ombudsman's Complaints Handling Code. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.