Housing Transformation Programme
Lambeth Council is addressing persistent housing service issues flagged by the Housing Ombudsman, with performance remaining below expected standards.
Lambeth Council is currently addressing persistent issues with its housing services, as flagged by the Housing Ombudsman, with performance remaining below expected standards. In October 2026, the General Purposes Committee reviewed a report detailing a significant increase in Housing Ombudsman enquiries and adverse determinations between April and September 2026.
These issues are largely attributed to long-standing challenges in repairs, complaint handling, and information management. Janet Sharpe, Director of Housing Operations, acknowledged in October 2026 that performance is not yet at the desired level, stressing the council's commitment to learning from Ombudsman findings. The Housing Transformation Programme aims to improve these services.
Key facts
- The Housing Ombudsman flagged persistent issues with Lambeth Council's housing services in October 2026. Source
- Performance of Lambeth Council's housing services remains below expected standards. Source
- The General Purposes Committee reviewed a report on increased Housing Ombudsman enquiries in October 2026. Source
- Housing Ombudsman enquiries and adverse determinations increased between April and September 2026. Source
- Janet Sharpe, Director of Housing Operations, acknowledged in October 2026 that performance is not yet at the desired level. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 23 October 2026. Spotted a mistake? Email community@opencouncil.network.