Housing Management Service Improvement Plan

A strategy to improve housing conditions and address regulatory findings, including actions related to reorganization, recruitment, training, engagement, communication, building safety, complaints, repairs, compliance, emergency response, anti-social behavior, self-assessment, policy reviews, case auditing, career development, service level agreements, property services, performance management, tenancy sustainment, and quality assurance. This plan is designed to ensure compliance with the Regulator of Social Housing's Consumer Standards, focusing on stock condition surveys, Decent Homes compliance, and tenant engagement. A plan by the Council to achieve compliance with Consumer Standards through its housing improvement initiatives.