Chigwell
The City of London has replaced its third-party repairs operators, including Chigwell, with an in-house service launched in September 2026.
The City of London launched a new in-house repairs service in September 2026, replacing previous third-party operators like Chigwell. A report to the Barbican Estate Residents Consultation Committee in November 2026 stated the new service is exceeding performance expectations compared to its predecessors. Dan Sanders, Director of Property and Estate Management, noted its success.
The Barbican Estate Office aims to clear its backlog of works in progress by the end of 2026, with a goal for a clean slate in 2027. The new in-house service, which includes a dedicated call centre and newly onboarded operatives, is contributing to this positive performance.
Key facts
- The City of London's new in-house repairs service launched on 1 September 2026. Source
- The Barbican Estate Office aims to eliminate its backlog of works in progress by the end of 2026. Source
- The Barbican Estate Office has a goal of a clean slate for repairs in 2027. Source
- Dan Sanders, Director of Property and Estate Management, informed the Barbican Estate Residents Consultation Committee of the service's success. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 2 November 2026. Spotted a mistake? Email community@opencouncil.network.