City of London's new in-house repairs service
The City of London's new in-house repairs service is exceeding expectations since its September 2026 launch, with efforts to clear work backlogs.
The City of London's new in-house repairs service, launched in September 2026, is exceeding performance expectations compared to previous third-party operators. The Barbican Estate Office aims to clear its backlog of works in progress by the end of 2026, with a goal for a clean slate in 2027. This was reported by the Director of Property and Estate Management to the Barbican Estate Residents Consultation Committee in November 2026.
The Director of Property and Estate Management noted that the dedicated call centre and newly onboarded operatives are contributing to the service's positive performance. The service is performing better against key performance indicators since its inception in September 2026.
Key facts
- The City of London's new in-house repairs service launched on 1 September 2026. Source
- The service is exceeding expectations and performing better than previous third-party operators. Source
- The Barbican Estate Office aims to eliminate its backlog of works in progress by the end of 2026. Source
- The goal is to have a clean slate for works in progress in 2027. Source
- The Director of Property and Estate Management reported the service's success in November 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 2 November 2026. Spotted a mistake? Email community@opencouncil.network.