failed calls
Tower Hamlets Council is investigating failed calls to GP services following resident concerns about primary care access.
Tower Hamlets Council is to investigate data on failed calls to GP services. This decision, made on 2 November 2026, follows concerns raised by residents regarding difficulties in accessing primary care. A meeting heard that GP activity increased by 8.2% between 2023 and 2025, with 950 additional appointments weekly provided through three same-day access hubs.
While GP Patient Survey data for 2025 and 2026 showed improvements in patient access across various contact methods, residents continue to report difficulties. The council's discussion on 2 November 2026 also included data on referrals to these hubs from A&E, NHS 111, and GP practices.
Key facts
- Tower Hamlets Council decided to investigate data on failed calls to GP services on 2 November 2026. Source
- GP activity in Tower Hamlets increased by 8.2% between 2023 and 2025. Source
- 950 additional appointments weekly are provided via three same-day access hubs. Source
- GP Patient Survey data for 2025 and 2026 showed improvements in patient access. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 3 November 2026. Spotted a mistake? Email community@opencouncil.network.