Adult Social Care Annual Complaints Report for 2025/26
Kensington and Chelsea's adult social care services saw a 51% rise in complaints in 2025/26, as detailed in its annual report.
The Adult Social Care Annual Complaints Report for 2025/26, presented in November 2026, showed a 51% increase in complaints for Kensington and Chelsea's adult social care services, rising from 67 to 103. Issues included late carer arrivals and poor communication. The report attributed this rise to factors like an increasing elderly population and improved accessibility to the complaints process.
The report noted that 92% of complaints were responded to within the council's target of 10 working days, even during a period affected by a cyber incident. This annual report details complaints received by Kensington and Chelsea's adult social care services for the specified period.
Key facts
- Complaints about adult social care in Kensington and Chelsea rose by 51% in 2025/26. Source
- The number of complaints increased from 67 to 103 in 2025/26. Source
- 92% of complaints were responded to within the council’s target of 10 working days. Source
- The Adult Social Care Annual Complaints Report for 2025/26 was presented in November 2026. Source
- Problems cited in complaints included late carer arrivals and poor communication. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 11 November 2026. Spotted a mistake? Email community@opencouncil.network.