Law or policy

Member Services Protocol

1 story · 1 council

Greenwich Council is currently discussing a predicted 14% rise in casework requests for 2025, impacting services.

Greenwich Council is currently discussing a predicted 14% increase in casework requests for 2025 compared to 2024, according to a November 2025 report. The majority of these cases relate to Communities and Environment, and Housing, indicating pressure on these services.

This increase was considered by the Organisation and Communities Scrutiny Panel in November 2025, in the context of the Member Services Protocol. This September 2020 document outlines a service level agreement requiring casework responses within 10 working days.

Key facts

  1. Greenwich casework requests are predicted to rise by 14% in 2025 compared to 2024. Source
  2. The increase in requests was discussed by the Organisation and Communities Scrutiny Panel in November 2025. Source
About this summary

This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.

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